CRM is a business software concept that helps to provide all customer interactions in one location and is open to everyone in the organization.
In-depth, it is a system or application in which all the communications that any of the company has with a client, whether it’s emails, calls, or meetings, are automatically stored in that client’s register. This card is open to everyone and on top of that, internal notes and/or tasks with a date to be completed, allocated to you or another friend, are put on these interactions, thus significantly increasing efficiency.
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According to Adecco: Increasing this 35% productivity period is not about eliminating distractors, but about placing productivity resources in place. The first solution is Excel but it quickly becomes unmanageable because it is not designed for that purpose. The main solution is a CRM. What is CRM and for what? CRM is important to improve a company’s revenue and productivit